Padu 33 Privacy Policy – Our Commitment to Protecting the Personal Data of Every Malaysian Member

This Privacy Policy is issued by Padu 33 ("We", "Platform") and applies to all users and members who access or use the padu33.click platform and all related services, including Sports Betting, Live Casino, slots, the VIP programme, and all our communication channels.

By registering an account or using any of our services Padu 33, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

We take your privacy very seriously. Padu 33 has invested in high-grade data security infrastructure and maintains a dedicated compliance team to ensure all our data handling practices adhere to Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.

To provide a quality and secure service, Padu 33 collect various categories of personal data from our members. Below is a comprehensive summary of the data we collect:

Padu 33 collect your personal data for legitimate, specific, and transparent purposes. We do not collect data for purposes that are irrelevant or outside the scope stated below:

• Identity Verification (KYC): Verifying your identity to prevent fraud and money laundering, and to ensure you meet the minimum age requirement of 21 years.
• Account Management: Creating and maintaining your account, processing logins, and managing your settings and preferences.
• Payment Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, and ShopeePay, as well as processing your withdrawal of winnings.
• Service Provision: Enables you to access all Padu 33 services, including Sports Betting, Live Casino, slots, and the VIP programme.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, or platform abuse.
• Customer Support: Providing technical assistance and effectively resolving your queries or complaints.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and provide appropriate support.
• Legal Compliance: Meeting the reporting and record-keeping obligations required under Malaysian law.

Your personal data is used by Padu 33 responsibly to ensure the best, safest, and most personalised experience for you. Below is a detailed breakdown of how your data is used in the day-to-day operation of our platform:

When you make a deposit using Touch 'n Go eWallet or GrabPay, your transaction details are used to verify the payment, credit your account balance, and maintain complete transaction records as required under Malaysian financial law. This information is not used for any purpose beyond payment processing.

Your gaming data — including your Sports Betting history for the Malaysia Super League, EPL, badminton matches, or Live Casino sessions — is used to generate your personal statistics, calculate bonus and cashback eligibility, and monitor play patterns as part of our responsible gaming programme.

Technical information such as IP addresses and device IDs is used solely for security purposes – detecting suspicious login attempts, preventing multi-account usage, and protecting your account from unauthorised access.

Padu 33 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in the limited circumstances outlined below, some of your data may need to be shared:

All third parties we work with are bound by strict data protection agreements and are only permitted to use your data for specified purposes. We conduct regular audits of these third parties' compliance with our privacy standards.

Padu 33 continuously invests in robust data security infrastructure to ensure your personal information is always protected against unauthorised access, loss, or misuse.

• 256-bit SSL Encryption: All communications between your browser and padu 33's servers are encrypted using the latest TLS 1.3 protocol.
• Two-Factor Authentication (2FA): We offer and encourage the use of two-factor authentication on all accounts for an added layer of security.
• Secure Data Storage: Passwords are stored in hashed format using the bcrypt algorithm. We do not store passwords in plain text.
• 24/7 Monitoring: An automated security monitoring system operates around the clock to detect and respond to any security threats.
• Internal Access Controls: Access to members' personal data within our team is strictly limited on a need-to-know basis and safeguarded by a multi-layer authentication system.
• Regular Security Audits: We conduct regular penetration testing and security audits carried out by independent third-party firms.
• Incident Response Plan: We have a clear incident response procedure in place. Should a data breach occur that affects you, we will notify you within 72 hours.

Padu 33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage and delete cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of our platform. Essential cookies cannot be disabled as they are critical to the platform's core operations.

Under Malaysia's Personal Data Protection Act 2010 and the privacy principles we uphold, you as a member Padu 33 have the following rights with respect to your personal data:

To exercise any of the rights above, please contact our privacy team by email at support@padu33.click with the subject line "Privacy Rights Request" and specify the right you wish to exercise. We will respond within 14 business days.

Padu 33 takes the protection of children and minors extremely seriously. Our platform is an adult service requiring users to be at least 21 years of age. We do not knowingly collect any personal data from individuals below that age.

All registration processes on Padu 33 requires age verification through a strict KYC process, including MyKad or passport checks. Should we discover that data belonging to an underage individual has been collected, we will promptly delete that data and close the account in question.

Padu 33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or new platform features. Each update will carry a revised effective date at the top of this document.

When significant changes are made to this policy, we will notify you through:

• Email notifications to the address registered with your account.
• An in-platform notice upon your next login.
• A banner update on the website homepage for a minimum of 14 days.

Continued use of the platform Padu 33 after the change notice is deemed acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account and request deletion of your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Padu 33 handling your personal data, we encourage you to reach out to us directly. We are committed to responding within a reasonable timeframe and resolving any concerns fairly and transparently.

• Privacy Email: support@padu33.click (subject: "Privacy Enquiry")
• Live Chat: Available 24/7 on the platform – look for the chat icon in the bottom right corner
• Response Time: Within 3 business days for general enquiries; 14 days for formal data rights requests

If you are not satisfied with our response, you have the right to file a complaint with Malaysia's Personal Data Protection Department (JPDP), the relevant regulatory authority under the Ministry of Communications Malaysia.